Shipping policy

Processing Time All orders are processed within 1–3 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking details once your order has been dispatched.

Domestic Shipping (South Africa) We offer standard and express shipping within South Africa. Delivery times are typically 3–5 business days for standard shipping and 1–2 business days for express shipping. Shipping rates are calculated at checkout based on your location and order weight.

International Shipping We currently do not ship internationally.

Order Tracking Once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor your delivery status.

Delays LUMILIX Nature's Care is not responsible for delays caused by courier services, customs processing, or circumstances beyond our control (e.g. public holidays, weather events).

Lost or Damaged Parcels If your order arrives damaged or does not arrive within the expected timeframe, please contact us at [your email] within 7 days of the expected delivery date and we will assist you promptly.

Contact For any shipping enquiries, please reach out via our Contact page.